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Delivery
Delivery
Delivery times on products are advised within the item description.
You will receive a shipping confirmation email with tracking details from admin@ordershipped.co.uk when your order is with the carriers. You can use this information to reschedule your delivery with the courier if required.We ship with Yodel, City Link and FedEx depending on the item and your location.
For convenience you may want to consider having items shipped to a work address. Our mattresses are sent rolled up and boxed so will be easy to transport by car.
Standard Delivery are anytime Mon-Fri between
*Highland and Offshore deliveries including
The courier will make two delivery attempts within the normal shipping charge and will leave a card to notify you when a delivery attempt has been made. If you do not contact them after the first attempt to arrange delivery on a different day they will automatically try again on the following working day. After two failed delivery attempts you will have to collect the item from the courier depot or pay additional redelivery charges.
Delivery dates are provided as estimates only. Although the couriesr operate an excellent service we cannot guarantee delivery days.
We ask customers to check items on arrival as you will be asked to sign for them as 'received in good condition'. Damaged goods can be refused at this point or you can note any issues on the delivery note and contact us before opening the item.
We ask all customers to double check their item fully for damage before opening and to contact us within 1 working day of delivery if they believe the item has been damaged by the courier.
Our items are sent compressed and roll packed so will need to be left for 16 hours or more to expand after opening.
Where do you post from?
All our memory foam products are dispatched from our warehouse in Dorset.
How do I pay for my purchase?
We accept Paypal and all major Credit card and Debit cards.
If I order an item today when will it be dispatched and how long will it take to arrive?
Orders received before midday Mon-Fri will be dispatched the same day to arrive the next working day before 5:30pm. Orders received after midday will be dispatched on the following working day to arrive the next working day. Orders placed at the weekend will be dispatched on Monday.
Although reliable, courier delivery dates are not guaranteed.
Do you deliver at the weekends? Can I specify a time for delivery?
At Hypnia we strive to keep our prices competative. Due to the expense of weekend and timed deliveries we only dispatch our items on a standard service which will deliver anytime up until 5:30pm.
I've just paid for my items through Paypal, can you deliver to an alternative address?
No we can't as Paypal rules state very clearly that items can only be sent to a registered address supplied at the time of payment. You must register any alternative addresses for family or work with your account before ordering if you wish to pay through Paypal, or alternatively please pay by credit/debit card.
Can I come and collect my order to save on delivery charges?
Collection of Hypnia memory foam products are only possible for orders of 4 or more items, excluding memory foam pillows. Unless otherwise specified all goods are located in Bristol at our third party warehouse. There are no discounts for collection and payment must be made at least one full working day in advance.
Can you ship outside the UK? Does the courier charge extra for offshore UK deliveries?
We currently only ship to UK address, and yes the courier does charge extra for offshore deliveries including Northern Ireland. Charges vary from £15 for a memory foam topper mattress or £35 for a memory foam mattress to Northern Ireland. Other islands may vary, so please contact us in advance of ordering for a price. We are unable to deliver to PO Box or BFPO addresses.
My mattress/topper has arrived but it appears to be smaller than I ordered?
Our mattresses and toppers are packed compressed and tightly rolled for convenience and economy, so a 12 inch mattress will only look about 2-3 inches thick inside the package. Please check the label where a letter followed a number will denote the size with S = Single mattress/topper, D = Double, K = Kingsize and X = Super Kingsize.
I've opened my mattress but it hasn't expanded to its full size.
Some memory foam mattresses can take longer than others to reach their full size. Using the mattress or topper will help it become supple and expand as it reacts to your body temperature. We ask all our customers to allow for 14 days of use from opening before contacting us with this issue as this will give the mattress the time it needs to fully expand.
What time are your office opening hours?
Our office is open Monday to Friday, 9.30am – 5.30pm, and our number is 0800 6800 789
We offer customers a grace period of 14 days from delivery where we will allow you to cancel your purchase and return your unused items(s) for a refund of the full purchase price, including original shipping costs. Please email or write to us if you wish to cancel your purchase within the 14 day period.
The buyer assumes all cost and responsibility for packaging and arranging the return of goods. Please consider the potential return cost before you open your item and allow it to expand. Once a mattress has expanded it cannot be repacked to original size and will be very expensive to return.
We recommend the following websites for booking returns: www.parcel2go.com, www.parcelmonkey.co.uk, or www.shiply.com (better for opened/larger items).
Good will need to be returned to our warehouse in Dorset.
While the quality of our goods is assured, we cannot guarantee suitability for all individuals.
Find Out More
Learn more about memory foam including how it was created and what it could do to improve your nights sleep
Learn more about how a Hypnia memory foam mattress is made
